FREQUENTLY ASKED QUESTIONS

YOUR ORDER

WHERE CAN I PERSONALLY SEE THE WATCHES?

We are happy to schedule a personal visit in our showrooms in Vienna. In some cities you can discover our collection at our selected dealers. Further chances for personal appointments will be communicated along with our special events and tour itineraries. Subscribe to our newsletter  to stay informed about current events.

WHICH SPECIAL REQUESTS DO YOU OFFER?

Available strap sizes:
Long – 125 x 85 mm
Normal – 115 x 75 mm
Short – 105 x 65 mm

How does Carl Suchy & Söhne warrant the quality of its watches?

All watches by Carl Suchy & Söhne are handcrafted by master watchmaker Marc Jenni. The parts are sourced 100 percent from Switzerland. From the movement to the dial we work only with the best suppliers, as Carl Suchy & Söhne have already done during the Danube monarchy. The watches are personally re-tested and checked by the watchmaker before shipment. All watches are delivered in the original packaging with all papers including the warranty. This is how we can guarantee the highest level of quality.

SECURITY

Is my online purchase secure?

Carl Suchy & Söhne guarantees a secure watch purchase via our webshop. Your data is protected as well. For details, please refer to our privacy policy.

Shipping

What is the delivery time?

The delivery time depends on the destination. Our standard delivery time is 2 to 10 working days if the item is in stock. We ship with DHL & FedEx. The shipment is fully insured. Once the watch has been shipped, you will receive an e-mail containing the tracking number and the expected delivery date.

Can I track the status of my shipment?

Once your watch has been shipped, we will email you a tracking number to track the status of your shipment.

I need the watch delivered on a specific date - can I speed up or delay the delivery?

We are happy to offer express deliveries for a small surcharge. If you need us to stall delivery until a certain date or if you prefer to collect the watch personally, please contact us.

Are the watches insured against damage and loss during transport?

The watches are fully insured against damage and loss occurring during delivery. In this case, please contact us directly.

PAYMENTS

Which payment methods can I use?

The following payment options are available:

Online direct bank transfer guarantees TÜV-certified data protection. Please have your online banking data (PIN / TAN) ready for this.

You can pay conveniently and easily by credit card (Mastercard and Visa). To ensure the highest level of security, we offer the two services Verified by Visa and Mastercard Secure Code. Your credit card details are protected by a password.

PayPal offers you optimal protection when buying online. Your bank details are protected with a PayPal account using the latest encryption techniques, as they are not transmitted directly. In addition, PayPal offers additional buyer protection. After authorized payment, you will automatically be returned to our site and can then complete the order process.

Personal contact: For pre-orders, payment by installments and advance inspection of the watches, please contact us personally at any time. We are always there for you.

Does Carl Suchy & Söhne grant a discount?

On request, we are happy to examine offers and, if possible, to meet you in terms of pricing. Contact us in person.

WARRANTY

What is the duration of the warranty?

The warranty is valid for 24 months starting from the date of purchase.

What services are offered?

Free pick up and return of the damaged watch worldwide. Repair and maintenance by our master watchmaker, should defects occur that are caused by the manufacturer. For the exact scope of our warranty service, please read our terms and conditions.

RETURNS

Can I return the watch?

If you are not satisfied with your newly purchased watch, you can cancel the purchase within 14 days and send the watch back to us. We will then refund you the purchase amount including the delivery costs. Please note that we only accept returned watches in the same condition as you received them. Should this not be the case, we reserve the right to charge for any damage to the watch or reject the return of the watch alltogether. Detailed information on the right of withdrawal can be found here.

How do I return a watch?
 

As soon as we have received your cancellation in writing via air mail or e-mail within a period of 14 days, we will pick up the goods from you. Then, within 14 days, you will be refunded the full purchase amount using the same method of payment that you used to place the order.

calrsluchy Ornament